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Social Capital: The Core of Health Care Strategy

Speaker: Thomas H. Lee, MD
Chief Medical Officer, Press Ganey
Senior Physician, Brigham and Women鈥檚 Hospital, Boston, MS

Educational Objectives:

1. To define the nature of social capital as an attribute of health care organizations seeking to improve the value of their care
2. To define the importance of 鈥渃urrencies鈥� of social capital, including trust, alignment, and respect.
3. To describe the use of rituals as a way of creating social norms that help build social capital

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