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Event

ITM 319 - Incident Management

Thursday, April 4, 2024 14:30to16:00

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites:Ìý±·´Ç²Ô±ð
Duration: 1.5 hours

Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è (Choose the session that best fits your schedule)

This course provides an overview of incident management in ServiceNow.

  • How to locate incidents assigned to you or your team
  • How to acknowledge, work on, and resolve an incident
  • How to create an incident from a ticket
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