Event
ITM 320 - Request Fulfillment
Tuesday, January 14, 2025 14:00to15:30
NOTE: This course will be held remotely. You will be provided information on how to attend once you register.
NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:听狈辞苍别
Duration:聽1.5 hours
Course format:听奥辞谤办蝉丑辞辫 (Choose the session that best fits your schedule)
This course provides an overview of request fulfillment in ServiceNow.
- How to locate tasks assigned to you or your team
- How to acknowledge, work on, and close a task
- How to create a request from a ticket