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CMRK 230 Personal Selling and Customer Service (3 unités)

Offert par : Développement de carrière et perfectionnement professionnel (École d'éducation permanente)

Vue d'ensemble

CMRK : Introduction to theories and practices of personal selling and delivery of effective customer service. Relationship, product, customer and presentation strategies. Measurement of service quality, feedback, conflict resolution, and management of customer expectations.

Trimestres : Automne 2015

Chargés de cours : Desrosiers, Lee (Fall)

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