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Warut Khern-am-nuai

Title: 
Associate Professor, Information Systems | Director, Analytics, AI and Advanced Digital Technologies Initiative | Director, Business & Management Research Centre | Co-Director, Retail Innovation Lab
Academic title(s): 

Desautels Scholar

Warut Khern-am-nuai
Contact Information
Email address: 
warut.khern-am-nuai [at] mcgill.ca
Address: 

Bronfman Building []
1001 Rue Sherbrooke Ouest
Montreal, Quebec
Canada
H3A 1G5

Degree(s): 
  • Ph.D. in Management (Management Information Systems) with Minor inÌýComputer Science,ÌýPurdue University, West Lafayette, Indiana, USA
  • Master of Science in Economics,ÌýPurdue University, West Lafayette, Indiana, USA

  • Master of Business Administration (Honors),ÌýNational Institute of Development Administration, Bangkok, Thailand

  • Bachelor of Engineering (Computer Engineering) (First-Class Honors),ÌýKing Mongkut Institute of Technology Ladkrabang, Bangkok, Thailand

Area(s): 
Information Systems
Office: 
573
Courses: 

INSY 435 Topics in IS 2 3 Credits
    Offered in the:
  • Fall
  • Winter
  • Summer

INSY 710 Seminar in IS 2 3 Credits
    Offered in the:
  • Fall
  • Winter
  • Summer

Ìý
Curriculum vitae: 
Group: 
Faculty
Tenured & Tenure Track
Research areas: 
Management of Information Security
Platform for Online Marketplaces
Predictive Analytics
Selected publications: 

Shimao, H., Khern-am-nuai, W., Kannan, K., and Cohen, M. "Strategic Best-Response Fairness Framework for Fair Machine Learning."ÌýConditionally acceptedÌýatÌýInformation Systems Research.
Public Repository:Ìý

Shimao, H., Kim, S., Khern-am-nuai, W., and Cohen, M. "Revisiting the CEO Effect Through Machine Learning Lens." Management Science (Forthcoming).
Public Repository:

Pamuru, V., Kar, W., and Khern-am-nuai, W. "Status Downgrade: The Impact of Losing Status on a User Generated Content Platform."ÌýProduction and Operations ManagementÌý(Forthcoming).
Publisher Website:
Public Repository:Ìý

Zhu, K., Khern-am-nuai, W., and Yu, Y. "Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform." Production and Operations Management (Forthcoming).
Publisher Website:Ìý
Public Repository:

Khern-am-nuai, W., Ghasemkhani, H., Qiao, D., and Kannan, K. (2024) "The Impact of Online Q&As on Product Sales: The Case of Amazon Answer." Information Systems Research, 35(2), 747-765.
Publisher Website:
Public Repository:

Khern-am-nuai, W., So, H., Cohen, M., and Adulyasak, Y. (2024) "Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd." Manufacturing & Service Operations Management, 26(1), 330-349.
Publisher Website:
Public Repository:

Yu, Y., Khern-am-nuai, W., Pinsonneault, A., and Wei, Z. (2023) "The Impacts of Social Interactions and Peer Evaluations on Online Review Platforms." Journal of Management Information Systems, 40(4), 1271-1300.
Publisher Website:Ìý
Public Repository:Ìý

Khern-am-nuai, W., Hashim, M., Pinsonneault, A., Yang W., and Li, N. (2023) "Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments." Information Systems Research,Ìý34(1), 157-177
Publisher Website:Ìý
Public Repository:

Deng, Y., Zheng, J., Khern-am-nuai, W., and Kannan, K. (2022), "More than the Quantity: The Value of Editorial Reviews for UGC Platform." Management Science, 68(9), 6355-7064.
Publisher Website:Ìý
Public Repository:

Kannan, K., Saha, R., and Khern-am-nuai, W. (2022) "Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms." Information Systems Research, 33(2), 464-475.
Publisher Website:
Public Repository:

Yu, Y., Khern-am-nuai, W., and Pinsonneault, A. (2022), "When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards." MIS Quarterly, 46(1), 609-626.
Publisher Website:Ìý
Public Repository:Ìý

Kim, A., Saha, R., and Khern-am-nuai, W. (2021), "Manufacturer’s 1-Up from Used Games: Insights from the Secondhand Market for Video Games." Information Systems Research, 32(4), 1173-1191.
Publisher Website:
Public Repository:

Pamuru, V., Khern-am-nuai, W., and Kannan, K. (2021), "The Impact of an Augmented Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants."ÌýInformation Systems Research, 32(3), 950-966.
Publisher Website:Ìý
Public Repository:Ìý

Khern-am-nuai, W., Kannan, K., and Ghasemkhani, H. (2018), "Extrinsic Versus Intrinsic Rewards for Contributing Reviews in an Online Platform." ÌýInformation Systems Research, 29(4), 871-892.
Publisher Website:Ìý
Public Repository:Ìý

For the full list of publications, please visit:Ìý

Awards, honours, and fellowships: 

2023: AIS Early Career Award

2023:ÌýMorty Yalovsky Distinguished Teaching Award for the MBA Program

2023: Invitational Fellowships for Research in Japan (Long-term), Japan Society for the Promotion of Science

2022:ÌýPoets&Quants's Top 50 Undergraduate Business School Professors of 2022

2022:ÌýISS Sandy Slaughter Early Career Award

2022: Desautels Faculty Scholar

2022: MMA Teaching Award

2021: INFORMS Service Science Best Cluster Paper Award Nominee

2021: Best Emergent Research Forum (ERF) Paper Award Nominee, Americas Conference on Information Systems (AMCIS)

2020: Bronze Prize, PhD Dissertation Award (Field: Economics), National Research Council of Thailand (NRCT), Thailand

2019: BCom Core Teaching Award

2018: Best Student Paper Award Runners-up, Conference on Information Systems and Technology (CIST)

2017: Best Paper Award Nominee, Workshop on Information Technology and Systems (WITS)

2015: (ISC)² Foundation Graduate Scholarship Award, (ISC)² Foundation, USA

2015: Bilsland Dissertation Fellowship, Purdue University, USA

2015: Robert W. Johnson Award for Distinguished Research, Purdue University, USA

2015: Krannert Certificate for Distinguished Teaching, Purdue University, USA

2023:ÌýPrincipal Investigator, Insight Development Grants, Social Sciences and Humanities Research Council (2023 - 2025) for "Uncovering the Changes in Content-Generating Behavior on Online Platforms in Response to Online Hate Speech Regulation: A Case Study of Japan." $62,792 CAD

2023: Principal Investigator,ÌýPartnership Engage Grants, Social Sciences and Humanities Research Council (2023 - 2024) for "Exploring the Economics of Non-Fungible Token (NFT)." $25,000 CAD

2023:ÌýPrincipal Investigator, Connection Grants, Social Sciences and Humanities Research Council (2023 - 2024) to organize Analytics, AI, and Advanced Digital Technologies Initiative Inaugural Speaker Series. $24,787 CAD

2022:ÌýCo-Principal Investigator, Insight Grants, Social Sciences and Humanities Research Council (2022 - 2027) for "Understanding Fairness in Fair Machine Learning." $145,974 CAD

2021: Principal Investigator, Partnership Engage Grants, Social Sciences and Humanities Research Council (2021 - 2023) for "Causal Inference for Bias Detection in AI Predictions." $24,967 CAD

2021: Principal Investigator, Discovery Grants, Natural Sciences and Engineering Research Council (2021 - 2026) for "Helping Retail Industry Navigate the Post-Pandemic World with Artificial Intelligence." $155,000 CAD

2021: Principal Investigator, Discovery Launch Supplement for Early Career Researcher, Natural Sciences and Engineering Research Council (2021 - 2026) for "Helping Retail Industry Navigate the Post-Pandemic World with Artificial Intelligence." $12,500 CAD

2021: Co-Principal Investigator, Blake Family Fund for Ethics, Leadership and Governance for "Fairness in Machine Learning: An Experimental Analysis" $17,000 USD

2020: Principal Investigator, Insight Development Grants, Social Sciences and Humanities Research Council for "The Economic Implications of AI Implementations on Online Platforms." $33,212 CAD

2020: Principal Investigator, Insight Grants, Social Sciences and Humanities Research Council for "The Role of Social Technologies in Online Review Platforms." $45,385 CAD

2019: Co-Principal Investigator, Insight Development Grants, Social Sciences and Humanities Research Council for "Economic and Societal Impact of Discrimination-Free Machine Learning." $49,136 CAD

2017: Principal Investigator, Partnership Engage Grants, Social Sciences and Humanities Research Council for "Closer Look at Online Reviews: Discovering Underlying Structures and Hidden Values." $24,930 CAD

2017: Principal Investigator, Research support for new academics, Fonds de Recherche du Québec - Société et Culture for "L'impact du système de questions et réponses sur les plateformes en ligne." $57,150 CAD

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