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The recent growth in the number of our faculty members, graduate students and visitors necessitates a revision of the current model for providing IT support to members of the Mechanical Engineering Department. In order to focus on critical IT support services and provide better turnaround time on those, we are introducing the following changes:

1. To improve the response time of departmental IT services for first-line trouble-shooting, the Department of Mechanical Engineering is committed to increasing the number of system administrators. Effective immediately, MEIT system administrators will report directly to the Director of MEIT services.
2. Going forward, Mechanical Engineering IT Services (MEIT) will no longer provide support for email, calendaring, telephone, network, wireless, and other connection issues that are otherwise covered by available ICS phone and walk-in support. For a complete list of support services provided by ICS, please consult /it/

3. Hardware Support

   • For PCs and laptops purchased before January 1st, 2010, MEIT system administrators will do first-line trouble-shooting for desktop hardware and attached peripherals. Peripherals are any computer (I/O) devices that are not part of the essential computer. If the issue requires contact with the manufacturer, then the user will contact the manufacturer directly.
   • For PCs and laptops purchased after January 1st, 2010, MEIT will only provide the above hardware support for computers recommended by the University [HP DC7900, HP Z200, IBM ThinkPad X200s 7466颅3IU]
     (please see[/mcs/products/win/desktop/] for the current list).

4. Software Support

   • Install and upgrade software covered by university-level licenses for campus-based machines for supported Operating Systems.
     (please see /software for a Complete Software list)
   • Ensure authentication with Campus Active Directory.
   • Supported Operating Systems: Windows XP ,Windows Vista (32-bit and 64-bit) and Windows 7.
5. Effective January 1st, 2010, the installation and upgrade of individual or group-level licenses for research software (i.e., any software not covered by a university-level license) will no longer be supported by MEIT. research software and their licenses currently managed by MEIT must be removed from the departmental server by January 1st, 2010. Research groups in the Department are expected to take charge of the maintenance of their own servers and research-related software. A recommended list of external paid consultants for the maintenance of research-related servers, software and licenses will be available from MEIT upon request.

We are confident that the above changes will streamline our operations, and will enable us to perform fewer support functions more efficiently. We will be constantly assessing the demand for MEIT services and make further changes as necessary.